Ongoing support for LABCAT users is available through IPA's comprehensive Software Support Package (SSP). Subscription to the SSP includes:
TECHNICAL ASSISTANCE HOTLINE
Our staff is ready to assist with any questions or problems. Users can call our Support Hotline (toll-free in North America), or contact us via fax or e-mail.
SOFTWARE MAINTENANCE UPDATES
We are always listening to our clients in order to improve system performance and incorporate functional modifications. These revisions, issued as Software Maintenance Updates, provide SSP subscribers with the most up-to-date, accurate software versions available.
SOFTWARE ENHANCEMENT UPDATES
LABCAT users frequently give us worthwhile suggestions for new features, new reports or ways to make our software more user-friendly. We try to implement noteworthy ideas as soon as possible and distribute new releases as Software Enhancement Updates. In this way, users can benefit quickly from the improved functionality, system capacity, and compliance with changing GLP guidelines that the updates provide.
ON-LINE TROUBLESHOOTING AND ON-LINE PERSONAL TRAINING
LABCAT will set up on-line support sessions to provide technical support and to provide individual training at any time as a supplement or refresher to the on-site training classes. Using Webex, and with your permission, we can remotely take control of a user’s computer and demonstrate how to set up protocols, collect data, and generate reports. Likewise, we can remotely resolve technical problems within minutes of a client’s call to our support desk.
LABCAT USER GROUP MEETINGS
LABCAT User Groups typically meet twice yearly, once in the U.S. and once in Europe. New information and items of general interest are discussed in formal sessions that also serve as an excellent forum for opinions and feedback from the user community. Informal gatherings and recreational events provide an opportunity for attendees to talk to each other and learn from the experience of other users.